PREVENT the objection, "He-She isn't here anymore." Strategy 1 of 4

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Blog Post - March 25, 2025

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PREVENT the objection: He/she isn’t here anymore. Strategy 1 of 4

Objection_Free_Selling_Icon Prevent - Preempt - Respond

Objection 14 of 85: He/she isn’t here anymore.

When does it usually occur? When you ask for a specific person.
Probable Cause: Person isn’t there.
Objective: Identify the buying influences.

Prevention Strategy: 1 of 4

Sometimes the prospect contact lists we use are exceptionally out of date. They contain wrong numbers, people in different roles, or gone from the company altogether. Then again, we should anticipate at least a 30% turnover in two or three years. People leave, switch jobs, are transferred, and get promoted. That can be a good thing, especially if the person you’re contacting has blocked you in the past.

This, in my opinion, is more of a condition, than an objection. When it happens, it's usually during your attempting contact phase of the call. Some companies have people who validate the contact lists, while others, leave that up to the sales professional. Companies in some markets have notoriously high turnover rates, while others are fairly stable. Once you start talking with someone, try to validate the other names on your list of company contacts.

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